Ms Sarah commended our conservancy worker, Mr Sagar, for his effort in maintaining the cleanliness of Block 333 Serangoon Avenue 3.

"I would like to compliment Sagar who is responsible for cleaning Block 333 Serangoon Avenue 3. He does a very good job and the whole block is very clean. Many other residents share my compliments on Sagar."



Ms. Sharlene expresses her appreciation and complimented our Assistant Property Manager, Mr. Heng Chiang Sui, for his responsiveness and efficiency in resolving the issue of a cluttered corridor. She also notes that he is very friendly and communicates well with her.

"The corridor is now spacious and neat, and residents are heartened to walk through it to their homes after a long day of stressful work outside.

Mr. Heng is undoubtedly an invaluable asset to the organisation. We wish him all the best in his future endeavors."



Mr Peter Lim appreciates the effort of our Senior Property Officer, Mr Steven Chin, and the team in taking care of the Serangoon estate, especially during the Covid-19 period.

“Hi, I live at Serangoon Ave 3, and I noticed Senior Property Officer’s (Steven Chin) presence almost every day. He conducts estate inspections daily. An example of his effort in maintaining the estate is ensuring that the grass around the blocks are trimmed. Due to the Covid-19 situation, there are no workers to cut the grass. But at the end of Circuit Breaker extension when workers are allowed back to work, the grass was cut and was cut again 3 weeks later as the Dengue threat in this area is prevailing. I am grateful for this sense of commitment not just by Steven, but also by the team of workers who manage the estate around my block. It is without surprise that these blocks are clean, well-managed and we all benefit from their hard work and dedication.”

Yours Truly,

Peter Lim

Mr Ho praised the prompt response and efficiency of Senior Property Officer, Mr Yeo Kok Wah, in attending to his feedback and resolving the issue.

I emailed MPTC on 1 Aug 2019 regarding the water tap at the corridor outside my unit. I received an email reply on 2 Aug 2019 from Senior Property Officer, Yeo Kok Wah that MPTC will arrange for a plumber to rectify the issue. And I noticed that the issue was rectified on that very day when I reached home after work. I am very impressed with the prompt response! I just want to show my appreciation and compliment Senior Property Officer, Yeo Kok Wah for the job well done! Thank you and please keep up the good work!


Ho Yew Yee

Mr Koh expressed his utmost gratitude to Senior Property Officer, Mr Tan Boon Cheong, for the services and efforts rendered to his family that brought about the completion of a waterproof job on the external wall of his unit.

“I would like to thank the joint inspection conducted by all parties on 19th Dec 2018, and the completion of waterproof job on the external wall of my unit on 27th Dec by Marine Parade Town Council (MPTC). My family would like to record our sincere thanks to MPTC, in particularly Mr Tan, for their high efficiency, care and assistance dealing with our case. Wishing all at MPTC a happy 2019.”


Koh Chew Wee

Ms Michelle is appreciative of Property Officer, Mr Muhammad Khairulnizam Bin Osman, for his prompt and commendable assistance in resolving her pressing concern.

“First of all, really thank you and I appreciate your kind efforts to arrange 6 contractors to visit my unit personally to resolve the months of noisy sound from by neighbour’s water pipes.
After 11 August, I have been monitoring the sound from the water pipes. The frequency and intensity of the noise reduce a lot since then. Occasionally, there are some noise from the water pipe, but still bearable at this moment now. Hence, I will consider my case closed. In future, if there is any issue, I will raise the new case with EMU again.

Thank you once again for helping me to solve this “headache” issue for me. I wish you all the best in your career and family life!”

Best Regards,


The services shown and provided by our conservancy worker, Mr Rajib, to serve the residents in our Town have touched Mr Tan as he expresses his utmost appreciation for Mr Rajib’s efforts.

“I happened to witness your cleaner the supervisor going round on his work. I saw that he was sweeping the road and apparently there was a patch stained. He took his work very responsible getting a bucket of water and start scrubbing it off. My living here over more than 3 decade this is so far the best cleaner I came across. Take good care of such worker.”


Edwin Tan

Ms Koh expresses her appreciation to our Senior Finance Officer, Mr Chua Han Meng, for the commendable service provided to her.

“I wish to commend your staff Mr Chua Han Meng of the Finance department at the Serangoon Office for his excellent customer service and professionalism in attending to my problem.

He was patient, helpful, assuring and no query was too trifle for him. I didn’t see the slightest impatience nor condescension when I questioned him over the billing.

In areas where he had jurisdiction he exercised it. At the end, my problem was speedily resolved and I left the office impressed with my encounter with Mr Chua.”


Ms Penny Koh

Mr Tang is appreciative of the efforts and service of our cleaner, Mr Chow Cheok Wah, in assisting residents and maintaining the cleanliness of the estate.

“I want to send you an email of appreciation for the quick rectifications on the issues within the neighbourhood in Serangoon Avenue 3.

This new Chinese male cleaner taking care of Block 329 Serangoon Ave 3 is very courteous, greets the neighbours and does his job well with minimum noise.

I hope this email will be a good encouragement to all of you guys.”


Terence Tang

A resident from Chai Chee Road is grateful for the assistance rendered by our Property Manager, Mr Muhammad Ridzuan, for professionally and efficiently tending to her feedback.

“I would like to bring to your attention that the team at Marine Parade Town Council, especially Property Manager, Mr Muhammad Ridzuan had left us a deep impression for doing a great job.

My first contact with him was some time back because of a few defects, such as spalling concrete and leaking from the new replacement water pipe, from the Home Improvement Project (HIP) Scheme.

As the HIP office was no longer around and unsure of who was in charge, I sought his assistance to refer my case to the relevant department. He had promptly assisted to forward my requests to the relevant department to look into the matter and doing his very best to check in with them to ensure things are being followed-up.

Common areas issues that were reported to him (e.g. spalling concrete and leaking water pipe) at the corridor area are always being rectified within 48hrs.

Every time I thanked him, he would humbly say – “Miss, I am just doing my job.”
He went the extra mile to ensure things are being done properly.

He displayed professionalism in his line of work, he is patient, showed empathy by looking at things in another perspective and serving residents with a heart – That's something we felt.

On one occasion he replied to my email during his urgent leave to update me that he will follow up when he is back to office. He is definitely an asset to our neighbourhood.

Once again, I would thank everyone in Marine Parade Town Council for doing a wonderful job.
I’m very grateful to know that my estate has a wonderful leader like your good self – Ridzuan and team. I only want to say, thanks everyone, especially Mr Ridzuan.”

Kind regards,

Resident from Chai Chee Road

Mr Gurunath S Hari is grateful for the efficiency of our staff, Ms Ong Yim Mui and Mr Khairulnizam, as well as our electrician, Mr Kumar in resolving the electrical meter box issue.

“I appreciate Ms Yim for her courteous demeanour on the phone, and Mr Khairul and the contractor for the super-efficient and silent work done to replace the outer power meter box. Great work.”


Gurunath S Hari

A resident of Blk 134 Geylang East Ave 1 appreciates the service and efforts our cleaner, Mr Ariffin Bin Ali Mohamed, had contributed over the years.

“I would like to compliment the good work done by Mr Ariffin, whom I had observed for a few years. He is very hard working and have been diligently keeping our void decks and corridors clean, especially at Blk 134 Geylang East Ave 1.

I had passed by blocks 125 and 133 Geylang East Ave 1, and observed that he would wash the void decks with the jet spray and found that the areas were tidy.

He is one of the rare cleaners I had observed who is really dedicated to his work.

I truly thank him for his dedication and hard work.”


Resident of Blk 134 Geylang East Ave 1

Ms Heng appreciates the responsiveness of our Senior Property Officer, Mr Jerome Ng in attending to her concerns.

“I would like to thank and commend your staff Jerome Ng for his quick action and good follow-up in handling feedback.”


Veronica Heng

Ms Yuen had expressed her appreciation to our Property Officer, Ms Ang Wan Xuan, for the great service she has provided her.

“I would like to commend Ms Ang Wan Xuan on the way she handles her job. She is a very dedicated and conscientious officer. She takes the trouble to explain the situation and tries her best to help. Thank you so very much, Ms Ang. I am blessed to have met you.”


Joan Yuen

Ms Tan is grateful for the responsiveness of the Braddell Heights property team in attending to her concerns and their swiftness in removing a bee hive.

“On behalf of my family members and the residents of the area, I would like to express my gratitude to Marine Parade Town Council at Serangoon office for being such a great help and in doing so, it provided a pleasant and safe environment for the residents of Serangoon.”

Yours truly,

Tan Yu Xin

Ms Yvonne appreciates the efficiency of the staff and conservancy workers whom assisted in the arrangement and procedure in the removal of her fridge.

“We have previously request Marine Parade Town Council to send some workers over to my unit to remove a fridge.

The workers came over this afternoon and the fridge was removed. We would like to take this opportunity to thank the town council for the removal arrangement. The workers did a professional job in removing the bulky item.

Thank you very much and Happy New Year in advance!”

Yvonne Yau

Mr Tay wrote in to us to show his appreciation to Property Officer, Ms Ang Wan Xuan for the assistance rendered to resolve the matter at hand.

“I am writing in to thank Miss Ang from Marine Parade Town Council for her dedication and kind assistance which she rendered to get our water piping issue solved.

We deeply appreciate her responsiveness and commitment towards her work.

Thank you once again for her excellent service.”

Best regards,

Mr Tay

Mr Teo shows his appreciation to Property Officer, Mr Vincent Cao and his team for their responsiveness and for efficiently resolving the issues that were reported.

“MPTC has been responsive and recently, Vincent and his team have been quick in resolving my noisy pipe issues. He had dealt with the issue professionally and knowledgeably.

I would like to thank Vincent and MPTC for a job well done.


Mr Teo Yenshing, Daniel

Mr Chen is grateful for Senior Property Officer, Mr Steven Chin who went the extra mile to ensure that he gets the right assistance to resolve the problem at hand.

“Mr. Chin and his helper Kumar was quick to respond, and made multiple house calls to check on the situation. Mr. Chin also passed me a detailed list of phone numbers of other agency parties who may assist further. As the problem has affected my flat for a while now, it was relief to see his team on the case.”

Warm regards,

Chen Jieyun

Mr Selamat BMI shows his gratitude to Property Officer, Mr Adam for his positive work attitude and his dedication to ensure that the leakage in his kitchen is rectified. He also appreciates the efforts made by Conservancy Foreman, Mr Arif for providing excellent service to the residents in the neighbourhood.

“I am pleased to highlight to you regarding Mr Adam Liew’s professional work attitude as he was always approachable and communicated in a pleasant mannerism.”

“I would also like to highlight the positive and friendly work attitude of your maintenance staff Mr Arif and his team for keeping the neighbourhood clean. Mr Arif is always friendly and ready to assist. Mr Arif was always around when I needed his assistance.”

Best regards,

Selamat BMI

Mr O O K N appreciates the efforts made by Property Officer, Mr Vishal for handling his leaking ceiling/pipe problem with excellent service and proficiency.


Today I have the good fortune to be served by your Officer, Mr Vishal Anand, in the handling of my leaking ceiling/pipe problem

He is earnest, kind, polite, patient and truly knowledgeable in his field of work.

This is the type of Officer that will definitely promote and enhance the good name of the Town Council. Kudos!!! There should be more like him.

Thanks and best regards,


Madam Goh is grateful to Assistant Property Manager, Mr Ismail for his swiftness in attending to her concerns of unwanted bulky items being disposed at the lift lobby.


Thank you for the fast and efficient response. Greatly appreciated.


Madam Goh

Mr Rizan Hassan is thankful to Property Manager, Ms Michelle for acting on his feedback on a defective lamp post.

Thank you Miss Michelle. It has been few weeks now. It's all back to normal. All bright. No more flickering. Well done.


Rizan Hassan