A resident from Chai Chee Road is grateful for the assistance rendered by our Property Manager, Mr Muhammad Ridzuan, for professionally and efficiently tending to her feedback.
“I would like to bring to your attention that the team at Marine Parade Town Council, especially Property Manager, Mr Muhammad Ridzuan had left us a deep impression for doing a great job.
My first contact with him was some time back because of a few defects, such as spalling concrete and leaking from the new replacement water pipe, from the Home Improvement Project (HIP) Scheme.
As the HIP office was no longer around and unsure of who was in charge, I sought his assistance to refer my case to the relevant department. He had promptly assisted to forward my requests to the relevant department to look into the matter and doing his very best to check in with them to ensure things are being followed-up.
Common areas issues that were reported to him (e.g. spalling concrete and leaking water pipe) at the corridor area are always being rectified within 48hrs.
Every time I thanked him, he would humbly say – “Miss, I am just doing my job.”
He went the extra mile to ensure things are being done properly.
He displayed professionalism in his line of work, he is patient, showed empathy by looking at things in another perspective and serving residents with a heart – That's something we felt.
On one occasion he replied to my email during his urgent leave to update me that he will follow up when he is back to office. He is definitely an asset to our neighbourhood.
Once again, I would thank everyone in Marine Parade Town Council for doing a wonderful job.
I’m very grateful to know that my estate has a wonderful leader like your good self – Ridzuan and team. I only want to say, thanks everyone, especially Mr Ridzuan.”
Resident from Chai Chee Road